Each product page clearly lists compatible models, years, and original OEM part numbers. We recommend verifying with your Vehicle Identification Number (VIN) or the OEM parts manual. If you order an incompatible part due to a selection error, the return shipping cost will be the buyer's responsibility. You can also browse our Parts Catalog to filter suitable products. If you are still unsure, please contact our customer service with your motorcycle model, year, and VIN, and we will manually verify compatibility for you.

MORTCH MOTOR was established in 2008 and has been deeply involved in the motorcycle aftermarket for over 15 years. We are committed to providing high-quality, cost-effective motorcycle parts to riders and repair shops across China.

Our Advantages:
· Superior Quality: Every product undergoes strict quality inspection for reliable performance.
· Professional Support: Our experienced technical team offers fitment guidance and after-sales assistance.
· Fast Logistics: Partnering with leading couriers like ZTO, YTO, and SF Express for rapid nationwide delivery.
· Customer First: 7-day hassle-free returns and a 48-hour damage response policy for peace of mind.
· Ample Stock: We maintain stable inventory across major motorcycle brands, ensuring fast dispatch.

Yes, we offer tiered discounts for bulk orders. When the total quantity of different items in your cart reaches the corresponding threshold, the discount will be automatically applied at checkout – no manual request needed. Buy more and save more! Ideal for repair shops or bulk stocking. For larger quantities, please contact our customer service for a customized quote.

We accept the following payment methods:
· Alipay
· WeChat Pay
· Bank Wire Transfer (T/T / Corporate Transfer)

Available payment options are displayed at checkout. All transactions are processed via secure encrypted channels to protect your financial information.

We support issuing Special VAT Invoices (for General Taxpayer qualification) at a 13% tax rate.

· Pricing Note: Product page prices are tax-exclusive. If you require an invoice, please provide your invoicing details (company name, tax ID, etc.) at checkout and settle the applicable tax amount.
· Issuance Time: We will email the electronic special VAT invoice to you within 7 working days after shipment.

Reminder: Special VAT invoices can be used for input tax credit. Please ensure your tax details are accurate.

You can checkout as a guest, or you can create an account to view order history, track shipments, and enjoy member-only benefits.

Our website uses SSL encryption (HTTPS), and payments are processed through secure gateways. We do not store complete credit card information, ensuring your privacy and security.

Orders are dispatched within 1–3 working days after payment confirmation. We partner with major courier services:
· ZTO / YTO / STO / Yunda – 2–4 days delivery to most regions
· SF Express – Faster delivery, typically 1–3 days (shipping cost calculated at checkout)

Once shipped, we will send the tracking number via WeChat notification (requires binding your WeChat account on the desktop site and enabling notifications) or email for real-time tracking.

You can track your order in the following ways:

· Log in to your account: Go to My Account → Order History, and click on the order number to view the complete record, including tracking number, shipping status, and payment details.
· WeChat/Email Notifications: After shipment, we send the tracking number via WeChat or email. You can copy the number and paste it on the courier's official website or app for real-time tracking.

WeChat notifications require you to bind your WeChat account on the desktop site and enable the corresponding notifications. If you haven't received shipping updates after a long time, please contact our online customer service for assistance.

We deliver to all provinces across mainland China, including remote areas like Xinjiang, Tibet, and Inner Mongolia (delivery times may be slightly longer for these regions). Direct delivery to Hong Kong, Macau, and Taiwan is currently not supported – please contact our customer service for alternative arrangements.

Additional shipping fees may apply to some remote areas, as displayed at checkout.

If your order has not yet entered the packing and shipping process, please contact our customer service immediately via online chat or phone to request changes. Once the order has been shipped, the address cannot be changed. Please double-check all information before submitting your order.

Yes, we offer a 7-day hassle-free return/exchange policy from the date of delivery. The return shipping cost is the buyer's responsibility, and the product must be unused, uninstalled, in its original packaging, and with all accessories included. Once the part has been installed on the motorcycle, it cannot be returned or exchanged. We recommend inspecting the part carefully before installation to avoid unnecessary returns.

We have a strict supply chain management system. All products come from certified partner factories and meet OEM performance and reliability standards. We stand behind every product we sell:
· OEM-Quality Assurance: Manufactured to original equipment standards for reliable performance.
· Warranty Coverage: Covers material and manufacturing defects only. Issues caused by improper installation, vehicle modification, accidents, or normal wear and tear are not covered.
· After-Sales Response: If a manufacturing defect is confirmed, please contact our customer service within 48 hours of delivery with photo evidence. We will arrange a free replacement or refund.

Please contact our customer service within 48 hours of delivery and provide clear photos of the outer box, shipping label, and the product itself. After verification, we will arrange a replacement or refund and cover all return shipping costs.

Tip: We recommend recording an unboxing video as an important reference for any after-sales claims.