Shipping Policy
Mortch Motor is committed to providing efficient and reliable global shipping services, ensuring your orders are delivered safely and on time
Shipping Coverage
We provide worldwide shipping services, primarily covering:
- Mainland China (including Hong Kong, Macau & Taiwan)
- Southeast Asian countries
- Major European & American countries
Shipping Methods
1. Standard Shipping
- Delivery Time: 3-7 business days
- Carriers: DHL/Fedex/SF Express/SFC/Yanwen
2. Express Shipping
- Delivery Time: 1-3 business days
- Available Areas: Major Chinese cities
3. International Shipping
- Delivery Time: 7-15 business days
- Cost: Calculated by destination
- Customs Duty: Recipient's responsibility
Order Processing Time
- In-Stock Orders: Ship the same day if confirmed by 2 PM (local time). Orders confirmed after this time will ship the next business day.
- Pre-Orders: Will be shipped according to the estimated timeframe provided on the product page (e.g., 2-4 weeks). We ship them in the order they were received.
Package Tracking
Upon shipment, you'll receive:
- Tracking number
- Real-time tracking link
- Estimated delivery date
Special Notes
Remote Areas
Xinjiang, Tibet, etc. may require additional 2-3 days
Pre-order Items
Pre-order items need to be ordered from suppliers, estimated shipping time 2-4 weeks
Delivery Delays
Potential delays may occur due to:
- Severe weather conditions
- Customs inspections
- Holiday peak seasons
We will notify you immediately if delays occur
Receiving Instructions
- Please inspect packages upon delivery
- You may refuse delivery if packaging is damaged
- Report any issues within 24 hours of receipt
Contact Us
For any shipping inquiries:
Logistics Team: Contact Us
Service Hours: Mon-Sun 9:00-17:00
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